Despite our best efforts, there can sometimes be unforeseen delays in delivery. It may be worthwhile contacting your local postal sorting office as they may have tried to deliver your package, but were unable to. Should you have not received your full order within 14 days of despatch then please report it using the details on the contact page. Written, signed confirmation of non-delivery may be required.

Payment
You have the right to cancel your order within 14 days of receipt and have a refund for any cancelled items provided that you return the goods to us in original condition. The goods to be returned must be unused and in their original packaging. We suggest that you use a recorded delivery method as we can not be held responsible for any losses incurred in transit back to us. We will refund full postage cost.

Shortages And Errors
It is your responsibility to contact us regarding any shortages or packing errors within 7 days of receipt of goods. You must check all items are exactly as ordered upon receipt. 

Privacy

Postal Damages
In the event of any damages, you must contact info@custom-neons.co.uk as soon as the damage is noted. You must notify us within 14 days of receipt of your item of any damages. Providing we have been made aware within 14 days of receipt if your item that there is a problem, you will be issued with a return number. You will be sent instructions on sending back the damaged goods.

Warranty
All goods supplied by the Supplier are warranted free from defects for 3 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.

This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier´s instructions, or any alteration or repair carried out without the Supplier´s approval.

Custom Neons will not be held responsible for any damages caused by installing any of our products. It is the sole responsibilty of the person/s making modifications to a vehicle.